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our driving code
Area of application of the code of driving of ECI
The Code covers commercial relations between our corporation ECI (Electronics Components International) and its customers and suppliers that propose products and services.
The Code aims only the clean commercial practices to the carried out transactions of sale between ECI and the businesses customers. It not modifies at all does or do not replace other possibly associated obligations to the protection of the consumers, to the respect of private life or to other laws and rules, or of other codes of voluntary driving.


Principle 1: Supply of information
The customers must receive clear information and completes in order to be in a position to do the enlightened choices comparatively to the advantages and to the manner to proceed to a purchase of electronic components.

1,1 ECI must furnish on his website of information clearly identifying them, just like the means allowing the customers to communicate with ECI about a complaint, of a question and of a complaint or to obtain a guarantee, services of repair or support retrieving itself to the products and to the offered services on the site in question.

This information should understand the following elements:
  • the address of the social seat of ECI and, if there is place, offices or local agents;
  • the numbers of telephone and the e-mail addresses;
  • the days and the hours of opening;
  • the normal delay of expedition of the products or of activation of the services, the used means to notify the customers if the business cannot execute the order or reply to the service request in the delay prescribes and, if there is place, the offered options to the customer comparatively to lalivraison;
  • Politics of cancellation, of return and of exchange and the corresponding guarantees, if there is place, just like the associated costs.

Principle 2: Establishment of the contracts
The suppliers must take all the necessary measures to assure itself that the customer that secures itself by contract does it in a sensible way and in any cause knowledge.

2,1 ECI must establish procedures to assure itself that the customers are notified of their rights as well as of their obligations before to secure itself by contract or to furnish pieces of information on the payment, and that the transactions are billed and executed such as it is suited. More particularly, the companies of Bell must assure themselves that:
  • furnished information to the customers is exact and completes before proceeding to the treatment of an order;
  • All the pieces of information, is the complete price, the methods of sale and the details relating to the payment, are furnished to the customers, that have then the possibility to rectify or to cancel the order before the treatment of this one. The customer must confirm the order before she can be accepted and treated, while clicking on yes for example;
  • A confirmation e-mail furnishing a relief imprimable of the transaction and methods of the contract is sent to the customer immediately that the order is treated.
2,2 If the order cannot be executed in the delay prescribes, the customer has in promptly to be notified and have the possibility to cancel the order.


Principle 3: Respect of private life
The suppliers and the intermediary ones must apply the principles of respect of enunciated lives in the typical Code on the protection of the personal pieces of information of International CSA

3,1 in the matter of the personal pieces of information of the customers in a context of activities of electronic commerce, the businesses themselves in accordance with the Code of protection of the personal pieces of information of Bell.

3,2 The pieces of information relating to the practices of data processing of the business must be easily accessible on the website of this last one. Furnished information to the customers comparatively to these practices must understand the following elements:
  • the nature and the origin of the obtained pieces of information and updated online just like the usage and the eventual distribution of these to a third party;
  • the offered choices to the customers comparatively to the collection, to the usage and to the distribution of such pieces of information, including the possibility to prevent the distribution while not furnishing the required pieces of information or while refusing the distribution, as well as the resultant consequences of these choices, if there is place;
  • the manner in which the customers can revise and, if necessary, rectify or eliminate from such pieces of information;
  • If the website consisting of of the files witnesses (cookies), the manner of which they are used and, if there is place, the resultant consequences of the refusal of the customer to accept a file witness.
3,3 The consumers must be able to accept or refuse that the personal pieces of information that they furnished online can be used to fine others that the one foreseen, in having the possibility to refuse of such usages.

3,4 The personal online collected pieces of information must not be divulged to third parties that are not associated with the business, unless has) the consumers some clearly are notified before furnishing of such pieces of information; b) the consumers give their consent after furnishing of such pieces of information.

3,5 The personal collected pieces of information, products or updated must be exact, complete and in accordance with the usage to which one they are destined. The consumers must be able to verify the personal pieces of information that they furnished online and there to bring rectifications before concluding a transaction.

3,6 The systems that stock the personal pieces of information must be protected against any attempt of non authorized access; the consumers attaining the site by the page Web will not have access to the personal pieces of information of the other consumers.

3,7 at the time of the transfer of the personal pieces of information towards another supplier of services, the protection of information remains the responsibility of the business. Before concluding an understanding with another supplier of services, the business must assure itself that the practices of data processing and politics of respect of private life dudit supplier assure an adequate protection.


Principle 4: Security of payment and protection of the personal pieces of information.
The suppliers and the intermediary ones must take all the necessary measures to assure itself that the transactions to which ones they participate are security. The consumers must act with prudence when they carry out transactions.

4,1 ECI must do usage of mechanisms of authentication or of encoding or of others measure security and carry out checks to protect integrity and the confidentiality of the pieces of information relating to the payment or of any other personal information on the exchanged customer on their site.

4,2 ECI must furnish directives, under the form of FAQ on the security for example to indicate to the customers the measures to take to assure itself that the transmission of their information is security.


Principle 5: Recourse
The consumers must be able to regulate manner équitable,rapide, effective and reasonable the problems arising in the framework of a transaction.

5,1 ECI has, on his website, indicate clearly to the customer where address himself for the arising resolution of any problem in the framework of a transaction

5,2 ECI must assure itself that all the information relating to a transaction is preserved from the moment where an order is received, and for a period of reasonable time after his treatment, in a manner to be able to reply quickly to the ask, rectify an invoice or a payment or correct an error and treat the complaints.


Principle 6: Reliability
The customers must be protected against any responsibility of unreasonable payment in the framework of the transactions.

6,1 ECI must not hold the responsible customers of the payments in the transaction case that they did not authorize or in the case of transactions of sale for which ones they did not receive the product bought.

6,2 For the carried out transactions of sale by oversight and reasonably by the customer, this one must have access to a reasonable delay to cancel the transaction.

6,3 If a customer protests a transaction for which the business did not furnish pertinent information concerning the product, the business must reimburse the customer, provided that this one returns the product or cancels the service in a 30 days.


Principle 7: Advertising not solicited e-mails
7,1 The suppliers not must send advertising e-mails without the consent of ECI unless this be within a relation with an of its customers.

7,2 ECI can send advertising not solicited e-mails relating to its products to customers or to those that showed interest for their produits,à less than they indicated that they did not wish to receive of such messages.


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